FAQ

1. What does “zero fee” mean?

  • Answer: Our service provides food delivery without any delivery fees. You only pay for your food and any applicable taxes or tips.

2. How can you offer free delivery?

  • Answer: We partner with local restaurants and built smart routing and logistics algorithm to deliver all orders in the region with one trip and route, ensuring that you enjoy your meals without extra charges.

3. Are there any minimum order requirements?

  • Answer: No, to qualify for free delivery, there is no minimum order amount.

4. Is there a subscription fee to use the service?

  • Answer: No, there are no subscription fees. You can order as needed without any upfront costs.

5. Can I tip my delivery driver?

  • Answer: Yes, tipping is optional but appreciated! You can tip cash directly to the delivery person.

6. Which restaurants participate in the zero-fee delivery program?

  • Answer: Many local restaurants participate. You can view participating restaurants in our app or website.

7. Is the food quality affected by the zero delivery fee?

  • Answer: No, the quality of food remains our top priority. We work closely with restaurants to ensure your meals are fresh and delivered promptly.

8. What areas do you deliver to?

  • Answer: We deliver to select neighborhoods. Please enter your address on our app or website to see if we deliver to your area. We are serving all San Francisco Bay Area now.

9. How do I place an order?

  • Answer: You can place an order through our website on computer or mobile by selecting your favorite restaurant, choosing your items, and checking out.

10. What if I have an issue with my order?

  • Answer: If you encounter any problems with your order, please contact our customer support team via the app or website, and we’ll assist you promptly.   — contact@luncheazy.com —

11. Are there any hidden charges?

  • Answer: No hidden charges! You will see the total cost, including food, taxes, and optional tips before confirming your order.

12. Can I schedule my delivery for a later time?

  • Answer: Yes, you can schedule your delivery for a later time or date when placing your order. Order Ahead 1 to 14 days. No same day orders yet.

13. Type of food:

  • Answer: We provide food from various cuisines and different restaurants.

14. Food from Home Kitchens:

  • Answer: Coming soon!!. We are adding Home Kitchens to our platform soon.